Client feedback survey 2021
For the past four years, we have asked all our clients for feedback from the previous twelve months, using an external agency.
We are yet again, thrilled to see such positive feedback, with a large proportion of the feedback focusing on our personal, yet professional approach, our attention to detail, and subject matter expertise.
We asked our clients to rank us out of 10 in three areas:
Recommend to a friend - 9.6/10
Our value for money - 8.6/10
Communication on fees - 8.8/10
Florence Brocklesby, founder of Bellevue Law says:
"After such a challenging year for so many clients in 2021, we are so pleased to see that so many of them would recommend us to their friends and colleagues. This is the fourth consecutive year in which clients have rated us at 9.5/10 or above, which is testament to the hard work, empathy and professionalism of our team"
Selected client quotes from the survey, included:
“I have already recommended Bellevue Law to two colleagues one of whom has instructed them and was also impressed”
“Incredibly professional, yet personable. The advice we receive is timely, valuable and most importantly considers our business culture. I would not hesitate in recommending Bellevue Law to other HR professionals.”
“The advice and support we receive from Bellevue Law is incredibly reliable and efficient. It's very reassuring to have their support and I wouldn't use anyone else.”
“The people are all wonderfully easy to talk to and you feel confident that you are getting the best advice.”
“10/10 - it's been amazing and really helpful to have someone to support me during a redundancy”
“Bellevue Law were exactly what you’d want from any lawyer - responsive, thoughtful of your needs (including keeping costs down), straight talking, effective and excellent advisors. I can’t rate them more highly.”
“Very professional approach and obvious experience, but also demonstrated caring and non-judgemental behaviour throughout what was an extremely difficult time and process for me”
“Warm and human whilst being utterly professional.”
If you would like to discuss your experience of working with us, please do not hesitate to get in touch so we can continue to improve our service.
And if you are a lawyer who's looking to work with a genuinely client-focused firm, please get in touch with Florence to arrange a confidential conversation.