The results are in from our annual client feedback survey, and they’re exceptional! We’re proud to share the highlights, which reflect the dedication and expertise of our entire team.
Headline Results
- 9.6/10 for “Would recommend to a friend or colleague” (up from 9.4 last year)
- 9/10 for Value for money
- 9.3/10 for Communication about fees
- Net Promoter Score (NPS): 91/100, placing us among the very highest-performing law firms for client loyalty and satisfaction
These scores are a testament to the quality of our lawyers and the incredible support from our business operations team, who ensure clients receive the best possible experience from first contact to final resolution.
What Clients Told Us
Alongside these numbers, we received some truly touching testimonials. Many clients praised our:
- Strategic approach
- Combination of empathy and clarity
- Clear, responsive communication
These qualities are at the heart of what we strive for every day.
Why This Matters
These results are especially meaningful after a year of big changes – a growing team, an office move, and a brand refresh. They reflect not only the commitment of our lawyers but also the brilliant work of our operations team, who handle initial client calls, billing queries, and ensure lawyers have the resources they need to deliver exceptional service.
Giving Back
For every completed survey, we are donating £10 to Royal Trinity Hospice, supporting vital care in our community. Thank you to everyone who shared feedback and helped us make a difference.
Let’s Keep the Conversation Going If you’d like to talk about your experience working with us, we’d love to hear from you – hello@bellevuelaw.co.uk
