Recent media coverage has brought to light the case of Tom Boyd, a 27-year-old man with severe autism who volunteered at Waitrose for over four years, contributing more than 600 hours of unpaid work. The story, first reported by The Times and later covered by the Daily Express and The Grocer, has sparked widespread concern over how businesses engage with neurodivergent individuals in the workplace.
Tom, who was supported by carers during his shifts, was praised by colleagues for his dedication and work ethic. However, when his family approached Waitrose to request a few paid hours in recognition of his contribution, the supermarket reportedly ended his volunteering arrangement. His mother, Frances Boyd, described the decision as heartbreaking, noting that Tom had “absolutely loved” his role and missed being part of the team.
The situation prompted public outcry and support from Greater Manchester Mayor Andy Burnham, who described Tom’s treatment as “truly terrible.” Asda responded by offering Tom a paid role, and Waitrose has since issued a statement expressing its desire to welcome him back in a paid capacity, pending discussions with his family and support charity.
Jo Martin, an employment lawyer at Bellevue Law, commented:
“I’m concerned that Tom has contributed valuable work to Waitrose for years without pay, despite this not appearing to meet the criteria for genuine work experience or volunteering. Given his autism, it’s understandable that he relied on his mother for advocacy, and I hope Waitrose reconsiders the situation promptly, taking both their perspectives and employment law into account.”
This case highlights the importance of clear policies around volunteering, reasonable adjustments, and inclusive employment practices, particularly when engaging individuals with disabilities. Employers must ensure that well-intentioned initiatives do not inadvertently exploit vulnerable individuals, and that legal protections under the Equality Act 2010 are upheld.
See the full articles here https://www.express.co.uk/news/uk/2124208/waitrose-axed-autistic-volunteer-pay/amp
How Waitrose’s good intentions became a PR disaster | Comment & Opinion | The Grocer
