Boutique law firm Bellevue Law has been recognised by the Legal 500 as a Leading Firm in Client Satisfaction. This puts the B Corp-certified firm among the top 10 per cent of all UK law firms for client satisfaction.

As one of the country’s most well-respected legal directories, every year the Legal 500 surveys hundreds of thousands of clients on the service they receive from law firms. 

For the Client Satisfaction rankings, published for the first time this year, respondents are asked to measure client service across multiple criteria, including Lawyer and Team Quality, Value for Work Done, Consistency of Service, Efficiency in Delivering the Legal Product, and Industry/Commercial Knowledge.

The Legal 500 also produces a law firm variant of the well-known Net Promoter Score (NPS®) Customer Experience matrix. 

Taken together, the Legal 500’s Client Service ratings and Customer Experience ratings provide a definitive, non-partisan guide to law firm Client Satisfaction.

Bellevue Law’s founder Florence Brocklesby says:

“It is immensely rewarding to see our team’s ethos of delivering the best possible service to our clients recognised in this way by one the legal sector’s leading legal directories. It also affirms the results of our own annual client feedback survey, in which respondents consistently rate us 9.5 or higher out of 10 in terms of their willingness to recommend us to a friend or colleague.

Part of the secret to our success is that we all enjoy our work so much, not least thanks to our friendly culture and flexible working practices – in my experience, happy lawyers make for happy clients.”